The training providers should have enough competent trainers (minimum two), technical equipment (projector, notebook, etc.), and the appropriate learning environment and training room.
The training provider should work with trainers full-time or project-based or contractual. On the main matter, trainers have to meet to trainer qualifications of this document.
The training provider should have enough technical equipment like the following
-Projector, Notebook, Internet, flipchart, Paper, Pen, etc.
The training providers should have enough learning environments (training room, hotel training room, rented training room or etc.)
The training providers should have their own training and technical equipment and training rooms or rent or use them according to the agreement.
Methods of Approval
Approving training providers’ training courses designed against SISBEL training course requirements.
Approving individual trainers as competent to deliver training that meets the SISBEL’s training course requirements. Individual trainers who meet the trainer requirements described in clause 7 of this document are approved as trainers and can provide training on behalf of training providers.
Licensing training course materials developed by the SISBEL to approved training providers or individual trainers. SISBEL may provide the SISBEL licensed course materials to individual trainers and training providers. This situation is guaranteed by the contract made with the trainers and training providers.
Approving courses controlled by other training provider approval bodies. If the training providers approved by the IPC member want to get approval from SISBEL, this procedure is applied without any change.
Monitoring Training Courses
Training providers should be monitored in accordance with clause 8 for each training to carry out the training effectively, evaluate the participants and keep training records.
The efficiency and continuity of the training should be guaranteed by witnessing the training given by the training providers and by examining the training records. Training should be witnessed in the training approval stage and surveillance audits.
In addition, it should be ensured that each training is carried out in accordance with this document and by examining the training and participant records where each participant is evaluated. Item 8 Participant assessment method and item 9. Storage and Disposal of Transport Registrant
Management System requirements
The training provider shall develop and maintain documented procedures for the effective administration of the course. Areas covered shall include:
1 The design, development, and evaluation of updating course materials and documentation
Training materials should be designed according to clause 8 training design and should be submitted for SISBEL approval in case of revision.
2 The presentation of the course, its objectives, and detailed course content.
Training materials designed and approved in accordance with the training design item (item 8) should be used and submitted by the approved trainer.
The presentation should be presented in accordance with the Rules to be followed by the trainer (clause 8.7.2), Presentation of slides (clause 8.7.3).
Exercises should be completed according to 8.7.4 Exercises clause. Participants who have difficulties in the exercises should be helped, and those who do not participate should be encouraged to participate.
3 The verification of prerequisite knowledge of students, where this is required
Participants who want to have management system training should not have any prerequisites. If a prerequisite is required for the training, the records submitted by the participant should be verified by examining the participant’s prerequisite.
4 The control of courses presented through affiliate or franchise organizations and courses presented in other countries and in other languages.
Training materials should be in English and the franchisee should use the training materials in their own language translated from English material. An agreement should be made with the franchise that meets these document requirements.
5 A document control system for maintaining the currency of procedures and course materials.
The training providers should ensure the control of the training documents according to the document control procedure.
If the training provider does not have IS0 17021 accreditation or IS0 9001 certification as well as document control procedure, it must prepare and apply document control procedure according to the related clause of ISO 9001 current version.
6 The selection of ongoing training programs for trainers, the verification of trainer competence, and annual evaluation of trainer’s performance, including criteria for determining satisfactory trainer performance.
Trainer competence should be verified according to clause 7 (Trainer competence) of this document in two stages. Examining the records showing the competence of the trainer in the first stage, and observing the witness training in the second stage. In the first training, each trainer should be observed by another trainer who has already been witnessed and should confirm his proficiency.
The performance of the trainer should be evaluated in line with the evaluation of the questionnaires in the training, and the complaints and objections received.
Trainer’s performance should be annually monitored and evaluated according to the pool, complaint, satisfaction, and success of participants regarding evidence of training. If the trainer’s performance does not meet satisfaction, the training provider should take action immediately and make needed activity. The action should be training, meeting, or any other suitable way.
7 Management review
The fulfillment of the requirements defined in this document and the practices of the management system in accordance with the current version of the ISO 9001 QMS or ISO 17024 standard should be evaluated in the management review, improvement decisions should be taken and records should be kept in interval periods (not less than once a year).
8 Records of individual students and each course offering, including analysis of course results
The attendance status of each participant, course performance and exam result records, each course proposal, overall success status of the courses, participant satisfaction surveys and complaints should be analyzed, and their records should be kept.
Necessary improvements should be made according to the results of the analysis and examination of the records. The records created should be kept according to the document control procedure.
9 Issue of statements or reports
A report containing the evaluations made according to this document regarding the candidate training provider should be prepared and shared with the candidate training provider. The candidate training provider should take the necessary corrective actions.
10 Storage and eventual disposal of records from each course
The identification, retention period, and disposal methods of training records should be documented, implemented, and maintained in accordance with the current version requirements of ISO 9001 or ISO 17024 standards.
The training records consist of the following and should be kept for a sufficient period of time (not less than 6 years). All these records should be given upon the request of the participant.
• The name of each candidate participating in the training
• Training history
• Training attendance record
• The result of each candidate’s assessment against learning goals
• Name of the trainer (s) participating in the training
• Detailed training content and learning objectives.
11 Methods used to measure students’ evaluations of the course content, instructor performance, and overall course performance and implementation of needed actions.
The evaluation of the participants should be made according to article 8.8 Participant assessment methods of this document.
Training activity should be evaluated in accordance with the surveys, complaints, suggestions, satisfaction, success rates, and compliance with the training program.
Trainer activity should be evaluated in accordance with the surveys, complaints, suggestions, satisfaction, success rates, and compliance with the training program.
Participants’ satisfaction should be measured through surveys and complaints received at the end of the training.
Complaints of the participants should be taken during or after the training, and the necessary activities should be taken to resolve the complaint and their records should be kept.
The objection of the participants to the exam result should be taken, activities should be carried out to resolve the objection, and their records should be kept.
The assessment of the objection must be made by another trainer and the certification manager must make the final decision.
The training provider shall submit documented information that it complies with the management system requirements of clause 9.3, or it should demonstrate that it has implemented clause 9.3 by presenting a valid ISO 9001 or ISO 29990 certificate from an accredited certification body.
If the training provider wants to demonstrate that they are applying clause 9.3 by submitting the ISO 9001 or ISO 29990 certificate, the accredited certificate scopes should include the ability to provide training in the standards they want to get approval.
If the training provider wants to demonstrate compliance with clause 9.3 management system requirements by presenting the applicable ISO 17021 or ISO 17024 accreditation, its scope should be training under accreditation and adapting its documented system to this document. The training provider should submit the adapted documents to SISBEL.
9.3.3 The training provider shall maintain records for the effective administration of the course. All records shall be maintained for at least eighteen months unless otherwise specified. The records for each course presentation shall include the following:
- Venue, dates, related advertisement, and promotional literature (e.g., direct mail, fax solicitation, email solicitation)
- Names of instruction team members (including substitutions), trainee instructors, and observers
- The revision level of the course materials used
- Names of all students who attended the course, together with the evaluations of their achievement of the course’s learning objectives (e.g., continual evaluation, written examination)
- Unique identification number of each statement or record of successful completion and the name of the student to whom it was issued
- The term of approval, the condition for withdrawal, and what happens in case of complaints.
- The signed agreement between SISBEL and the training provider